n n Uponor
Uponor UK
Head Office
Uponor UK
The Pavillion
Blackmoor Lane
Watford Hertfordshiree
WD18 8GA
+44 (0)1923 381212customersupport.uk@uponor.com
Contact UponorFind the correct contact person

Uponor Customer and Marketing Privacy Statement

1. Controller of Personal Data

Uponor Corporation and its affiliates listed in Uponor Corporation’s latest financial review available on https://www.uponor.com/en-en/company/investors-archive, in parallel, (together “Uponor”). 

Ilmalantori 4
FI-00240 Helsinki
FINLAND
 
2. Contact Information

You can reach the data controller at: privacy@uponor.com. In case you wish to make a request relating to your personal data, please use the forms available at https://www.uponor.com/en-en/legal-information/data-protection and on the local Uponor websites.
 
3. Group of Data Subjects

Uponor processes data on representatives, employees, directors and officers of customers, end-customers, potential customers and potential end-customers of Uponor as well as consumers and Uponor Academy members (together “Customer(s)”).

4. Purpose and Legal Basis of Processing Personal Data

The purposes for processing the Customer personal data are marketing and communications to Customers as well as the management of Uponor’s relations with the Customers, including the processing of personal data of Customers for the following purposes:

  • performing Uponor’s obligations towards its Customers and handling, evaluating and enforcing Customers’ or Uponor’s obligations or liabilities;

  • managing, handling and submitting offers and quotations as well as other binding or non-binding documents;

  • exercising Uponor’s rights,

  • upholding and developing the customer relationships;

  • establishing relationships with Customers;

  • managing and handling customer loyalty programs;

  • marketing and communication purposes such as for conducting marketing research, direct marketing, automated marketing, informing the Customers of new features, new products or launches, and special promotions;

  • provision of Uponor products and services to Customers and ensuring quality, functionality and security of the products and services;

  • manage and handle any product liability matters,

  • developing Uponor’s services and products;

  • providing Customer trainings (including webinars, live streams and e-learnings)

  • invoicing; and

  • statistical and analytical purposes, including website analytics.

 
Collection and processing of personal data is based on the legitimate interests of Uponor. These interests arise from the relationship with Customers. Additionally, Uponor and/or its affiliates may send direct marketing to Customers based on their consent, if such consent is required.

The customers’, the end-customers’ and consumers’ personal data may be stored as long as Uponor needs it for the above listed purposes, however typically not longer than ten years.

The potential customers’ and the potential end-customers’ personal data may be stored as long as Uponor needs it for the above listed purposes, however typically not longer than two years.

5. Content of the Personal Data Processing

Uponor may process especially the following Customer information:

  • Basic information, such as: name, date of birth, e-mail address, telephone number, home address, position, gender (salutation);

  • Qualification data (Uponor Academy qualification, with regard to professional customers);

  • Information on customer projects and products and services sold to the Customer;

  • Information on meetings and other activities with the Customers;

  • Information needed for managing customer loyalty programs (if Customer has registered in such programs);

  • Information on Uponor arranged trainings Customer has participated

  • Information regarding interests of Customers on Uponor’s products and services;

  • Information regarding the contents and method of communications (e.g. email, SMS) with the Customer;

  • Preferences of existing customers and end-customers in recreational activities for the purpose of upholding the customer relationship; and

  • Preferences of potential customers and end-customers in recreational activities for marketing purposes.

 
6. Regular Sources of Data

The data is primarily collected from each data subject themselves, by Uponor personnel or through website or applications. In addition to publicly available sources, personal data may in some situations, as allowed by applicable legislation, be collected from other sources than directly from the data subject, e.g. from Uponor’s subcontractors or service providers.

Uponor informs each data subject of the data processing, including of any third party data sources and data collected from such sources, in accordance with applicable legislation.

The data is entered into the personal data databases by Uponor’s personnel and by Uponor’s subcontractors or service providers.

7. Disclosure and Transfer of Personal Data Outside the EU/EEA Area

Uponor may disclose and transfer personal data outside EU/EEA in accordance with and subject to the limitations imposed by applicable legislation as follows:

  • to companies belonging to the Uponor Group in accordance with a contract entered into between the relevant Uponor entities, incorporating the European Commission’s Standard Contractual Clauses, which ensure that adequate data protection arrangements are in place, as well as

  • to authorized third parties to the extent they participate in the processing of personal data for the purposes stated in this privacy statement. The personal data may be processed by such authorized third parties also outside EU or EEA in accordance with a contract entered into between Uponor and such authorized third party, incorporating the European Commission’s Standard Contractual Clauses or other appropriate safeguards for data transfers as listed in the EU General Data Protection Regulation (GDPR), which ensure that adequate data protection arrangements are in place. Uponor shall oblige such third parties to keep confidential and adequately secure any such transferred personal data; or

  • based on consent; or

  • as otherwise permitted by applicable legislation.

For technical reasons and for reasons related to the use of data, the personal data may be stored on servers of external service providers who may process the data on behalf of Uponor.

Any transfers of personal data shall be made in accordance with the General Data Protection Regulation (2016/679) and any applicable mandatory legislation, as may be amended from time to time.

8. Rights of Data Subjects

Unless any limitations apply, each data subject has the right to access all personal data Uponor have on them. Each data subject also has the right to request that Uponor corrects, erases or stops using any erroneous, unnecessary, incomplete or obsolete personal data. Each data subject may also withdraw any consent previously provided by them, and object to all direct marketing.

Any requests should be sent via the request forms available at www.uponor.com/en-en/legal-information/data-protection and on the local Uponor websites. Uponor processes all requests as soon as possible. If dissatisfied with the decision or actions of Uponor, each data subject has the right to lodge a complaint with their country's data protection authority.

9. Principles of Securing Personal Data – Technical and Organizational Controls

Uponor shall ensure that sufficient technical and organizational personal data protection measures are implemented and maintained throughout its own organization. Further, Uponor shall ensure that any transfer or disclosure of personal data described in this privacy statement to any third party is subject to Uponor having ensured an adequate level of data protection by agreements or by other means required by law.

Technical controls:
Physical material is stored in locked spaces with restricted access. Any IT systems are secured by means of the operating system’s protection software. Access to the systems requires entering a username and a password and data transfers happen via high encryption channels.

Organizational controls:
Within the organization of Uponor, the use of the personal data is instructed, and access to IT systems including personal data is limited to such persons who are entitled to access them on the basis of their work assignments or role and who are subject to confidentiality obligations regarding the personal data.