UPONOR NORTH AMERICA
Privacy policy
The Site, Uponor’s products or services may contain links to other companies’ websites and services that have their own privacy policies and/or the services of third parties installed on your device may allow access to information on your device. Uponor advises you to read the privacy policy of such third parties carefully. Uponor is not responsible for any third-party service providers’ privacy policies or contents.
By using the Site and/or by submitting personal data to Uponor, you understand and agree that your personal data may be processed as explained in this privacy statement. If you do not accept this privacy statement, Uponor advises you not to use the Site or submit any personal data to Uponor. This privacy statement applies to Uponor’s collection, use, and disclosure of the personal information provided to us by Uponor’s brand partners, as well as to its customers within Canada.
CONSENT TO PROCESSING YOUR PERSONAL INFORMATION IN THE UNITED STATES
DATA PROCESSING UNDER THE GDPR
Uponor Corporation
Ilmalantori 4
00240 Helsinki
Finland
WHAT IS PERSONAL DATA?
Uponor does not sell, share, or otherwise disclose, your personal information to third parties, other than as described in this privacy statement. We may, however, transfer your personal information to vendors or service providers who perform functions on our behalf; for example, to fulfill orders you place with Uponor, to deliver packages, to process credit card payments, to provide customer services, or to perform email administrative functions. These vendors and service providers are contractually obligated to use your personal information only for the purposes for which they were hired and are required to take adequate security measures to ensure a comparable level of protection for your personal information. In some cases, Uponor’s vendors and service providers may be located outside of North America, with the effect that the personal information you provide may be sent to another jurisdiction for processing. While in that jurisdiction, the data may be accessible to foreign court, law, and national security authorities of that jurisdiction. All international data transfers with third parties are performed to our knowledge by GDPR-approved transfer mechanisms such as adequacy decisions, standard contractual clauses, and/or binding corporate rules.
CAN THIRD PARTIES ACCESS YOUR DATA?
ARE ANALYTICS USED ON OUR SITE?
Uponor uses web analytics service Google Analytics and geolocation service Google Maps by Google, Inc. The retention periods of the data Google collects vary based on the content and purpose of use of the data and based on the settings you have chosen. Certain types of data are also de-identified after a defined period. For example, server log advertisement data is de-identified by deleting part of IP address after 9 months and deleting cookie data after 18 months. To read the Google privacy policy, please click here: https://policies.google.com/technologies/partner-sites
Uponor uses Salesforce to track the performance of campaigns for analysis and attribution. Salesforce deletes collected data as soon as it is unnecessary, at the very latest 12 months after collection. You can read the privacy policy here: https://www.salesforce.com/company/privacy/
HOW DO WE OBTAIN YOUR CONSENT?
Uponor acts in compliance with Canada’s Anti-Spam Law (CASL), effective July 1, 2014, for commercial electronic messages. At any time, individuals can request to unsubscribe from receiving messages from Uponor by “Opting Out.” If you wish to withdraw your consent to Uponor’s obtaining your personal information, or to otherwise “opt out,” please see the section “What are your rights?”
By using this website and/or by submitting personal data to Uponor, you understand and agree that your personal data may be processed as explained in this policy. If you do not accept this policy, we advise you not to use this website or submit any personal data to Uponor.
WHAT TYPES OF DATA DO WE COLLECT?
Personal data is typically collected when you use or register to use our products and services or otherwise interact with Uponor. Personal data may include:
• Your IP-address
• Access times
• Identity of a website you used to link to our site
• Listing of our website pages you visit
• Listing of the content you view on our site
• Other information your browser sends us
We may ask you to provide us with other types of information, such as:
• Name
• e-mail address
• Street address
• User names and passwords specifically for use on Uponor’s website
• Consent
• Feedback
• Age
• Gender
Certain non-identifiable personal data may become identifiable when you provide us with your personal data. This includes such information as your browser type or domain name. In addition, we may obtain your personal identification from publicly available sources.
WEBSITE USE BY CHILDREN UNDER 16
HOW DO WE USE YOUR DATA?
A. Product and Service Development
B. Communication
C. Express Consent
1) Obtaining Express Consent: Under Canada’s anti-spam law (or “CASL”), we are required to make the following disclosures when we seek your consent to send you a commercial electronic message: i) the purpose of the request (i.e., to send you a commercial electronic message); ii) the name of the person or entity seeking the consent, or, if different, the person or entity on whose behalf the consent is sought, and which party is seeking the consent on the other’s behalf; iii) the mailing address and one or more of: a phone number, an email address, or a web address for one of those persons; and iv) that consent may be withdrawn.
2) Obtaining Implied Consent: Implied Consent exists in the case of an “existing business relationship,” which is a defined term in the law. Such a relationship exists only where: i) the recipient of the message has made a purchase from the person who is sending the message, or causes it to be sent, within the two years prior to the date of the message; ii) the recipient of the message has accepted a business or investment opportunity from the person who is sending the message, or causes it to be sent, within the two years prior to the message; iii) there is a written contract between the recipient of the message and the person sending the message, or who causes it to be sent that does not relate to an item set out in i) or ii), above, and that is either currently in existence, or that expired in the two years prior to the message; OR iv) the recipient of the message made an inquiry or application to the person who sends that message, or who causes in to be sent, regarding a purchase or business opportunity, within the six months prior to the message.
3) “Transactional or Relationship” Exception: The applicable law (“CASL”) provides for an exemption to its consent requirements. This involves messages that are sent for the sole purpose of which is to: i) facilitate, complete, or confirm a commercial transaction into which the message recipient has previously agreed to enter; ii) provide information about warranty, recall, or safety information about a product the recipient has purchased or used; iii) provide notice regarding a subscription, membership, account, loan, or other ongoing relationship with the sender; iv) provide information directly related to an employment relationship or benefit plan in which the recipient is currently involved; or, v) deliver goods or services, including product update or upgrades, that the recipient of the message is entitled to receive under a transaction into which the recipient previously entered.
D. Marketing
E. Provision of Products and Services
WHEN DO WE DISCLOSE YOUR PERSONAL DATA?
A. With your Consent
B. Authorized Third Parties and Uponor Companies
We may further conduct marketing and other communication jointly with our partners. In doing so, we may combine information we have collected about you with information our partners have collected about you to avoid unnecessary communications and to tailor content for you.
C. International Disclosure
D. Mergers & Acquisitions
E. Mandatory disclosure
WHAT IS A COOKIE?
This improves the effectiveness of this site and/or our services to you. Most browsers are set to accept cookies, and you can change your settings to refuse all cookies or alert you when a cookie is being sent. We use the third-party UserCentrics GmbH to manage cookies and provide the opportunity to opt-out of cookie tracking. You can also view more detailed information about all cookies in that platform.
COOKIE CATEGORIES AND USAGE
Essential Cookies
The following third parties may, with your explicit consent, view, modify and/or set their own cookies as if you had requested a webpage from the third parties’ website directly. Depending on the website you visit, all the below listed third party cookies might not be used, as part of these cookies are used only on specific local websites.
Your consent is not asked for placing the following third-party service provider Essential Cookies, as they allow the site to properly function.
Uponor uses Google Tag Manager to enable consent-based cookie service management for third party services and reCAPTCHA to protect the website from fraud and abuse, by verifying that the user is not a robot when e.g. filling in forms, all these cookies provided by Google, Inc. The retention periods of the data Google collects vary based on the content and purpose of use of the data and based on the settings you have chosen. Certain types of data are also de-identified after a defined period. For example, server log advertisement data is de-identified by deleting part of IP address after 9 months and deleting cookie data after 18 months. To read the Google privacy policy, please click here: https://policies.google.com/technologies/partner-sites.
Uponor uses UserCentrics Consent Management Platform to enable consent-based cookie service management for services set on our websites. This service is provided by UserCentrics GmbH. The retention period is the time span the collected data is saved for the processing purposes. The consent data (given consent and revocation of consent) are stored for two years. The data will then be deleted immediately. To read the UserCentrics privacy policy, please click here: https://usercentrics.com/privacy-policy/
Uponor uses Kentico content management system by Kentico software s.r.o. for presentation and administration of websites. To read the Kentico privacy policy, please click here: https://www.kentico.com/privacy-policy
Third Party Service Providers in the Analytics Cookie Category:
Your freely given consent is requested for the following categories of cookies:
Uponor uses web analytics service Google Analytics and geolocation service Google Maps by Google, Inc. The retention periods of the data Google collects vary based on the content and purpose of use of the data and based on the settings you have chosen. Certain types of data are also de-identified after a defined period. For example, server log advertisement data is de-identified by deleting part of IP address after 9 months and deleting cookie data after 18 months. To read the Google privacy policy, please click here: https://policies.google.com/technologies/partner-sites
Uponor uses Salesforce to track the performance of campaigns for analysis and attribution. Salesforce deletes collected data as soon as it is unnecessary, at the very latest 12 months after collection. You can read the privacy policy here: https://www.salesforce.com/company/privacy/
Third Party Service Providers in the Marketing Cookie Category:
Your freely given consent is requested for the following categories of cookies:
Uponor uses AddThis service by Oracle Corporation for setting up third party social media plugins. Oracle retains AddThis Data for 13 months as of collection. A 1% sample of AddThis Data (“Sample Dataset”) is retained for a maximum of 24 months for business continuity purposes. To read the Oracle Addthis Privacy Policy, please click here: https://www.oracle.com/legal/privacy/
Uponor uses Google Ads, Conversion Linker, Google Ads Conversion Tracking and Google AdWords Remarketing provided by Google, Inc for placing advertisements on the Site and for Google searches. The retention periods of the data Google collects vary based on the content and purpose of use of the data and based on the settings you have chosen. Certain types of data are also de-identified after a defined period. For example, server log advertisement data is de-identified by deleting part of IP address after 9 months and deleting cookie data after 18 months. To read the Google privacy policy, please click here: https://policies.google.com/technologies/partner-sites
Uponor uses Hotjar by Hotjar Ltd. for marketing analytics and marketing services. Hotjar retains Personal Data for as long as is necessary for the purpose(s) for which Hotjar originally collected it or to provide Hotjar Software, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes. Hotjar may also retain information as required by Applicable Law. Hotjar automatically deletes any IP addresses Hotjar processes or stores within thirty (30) calendar days. To read the Hotjar privacy policy, please click here: https://www.hotjar.com/legal/policies/privacy/
Uponor uses Issuu by Issuu Inc to collect marketing data concerning magazine and catalogue publishing. Data is deleted as soon as it is no longer needed for marketing purposes and at the most for 12 months after collection. To read the Issuu privacy policy, see https://issuu.com/legal/privacy
Uponor uses Pardot by Salesforce.com, Inc. to enable marketing automation to its customers and prospects. To read the Salesforce privacy policy, please click here: https://www.salesforce.com/company/legal/privacy/
Uponor uses Facebook, Instagram and WhatsApp by Meta, Inc. for social media presence and advertisement. Facebook stores data until it is no longer necessary for providing Facebook services and Facebook Products, or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. For example, when you search for something on Facebook, you can access and delete that query from within your search history at any time, but the log of that search is deleted after 6 months. To read the Meta Privacy Policy, please click here: https://www.facebook.com/policy.php
Uponor uses LinkedIn by LinkedIn Corporation for social media presence and advertisement. LinkedIn generally retains your personal data as long as you keep your account open or as needed to provide you LinkedIn Services. This includes data you or others provided to LinkedIn and data generated or inferred from your use of LinkedIn Services. To read the LinkedIn Privacy Policy, please click here: https://www.linkedin.com/legal/privacy-policy
Uponor uses YouTube by Google Inc. for social media presence and advertisement. The retention periods of the data Google collects vary based on the content and purpose of use of the data and based on the settings you have chosen. Certain types of data are also de-identified after a defined period. For example, server log advertisement data is de-identified by deleting part of IP address after 9 months and deleting cookie data after 18 months To read the Google Privacy Policy, please click here: https://policies.google.com/technologies/partner-sites
Uponor uses ShareThis to provide use social media share buttons, such as the “Like” button provided by the social networks Meta, Twitter, LinkedIn, YouTube, and Instagram. The content of the social media plugins on the Site is from such social network(s) directly. Data is deleted once it is no longer necessary and deleted at most 24 months after collection. To read the ShareThis privacy policy, please click here: https://sharethis.com/privacy/
Uponor uses Wistia to host videos on our website. Wistia collects marketing data and stores for at most 12 months and is deleted once it is no longer necessary. To read the Wistia privacy policy, please click here: https://wistia.com/privacy
WHAT ARE YOUR RIGHTS?
Unless any limitations apply, you have the following rights regarding the personal data processed mentioned in this privacy statement:
- the right to access all personal data Uponor has on them;
- the right to request that Uponor corrects, erases, or stops using any erroneous, unnecessary, incomplete or obsolete personal data.
- the right to withdraw any consent previously provided by them, including an objection to all direct marketing. This can be done by selecting the unsubscribe or preference center links in the footer of Uponor emails.
- You may opt-out/withdraw your consent from marketing and analytic cookies using the UserCentrics management tool on the website.
Please note that in some situations exercising the above rights may mean that we will not be able to continue providing the requested service(s) to you.
YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PROTECTION ACT (CCPA).
by email: NASupport@uponor.com
by phone: 1.800.321.4739
by mail:
Uponor (USA and Canada)
5925 148th Street West
Apple Valley, MN 55124
Except where personal information is reasonably related to the services provided, requesting that Uponor not sell your personal information will not affect the price or quality of services that Uponor provides. We will respond to requests within 45 days. Uponor reserves the right to limit or deny your request to the extent permitted by applicable law in order to protect the safety or rights of any person, to avoid the violation of other laws or regulations, or where you have failed to provide sufficient information to verify your identity.
IS THIS PRIVACY POLICY EVER UPDATED?
Should you have any additional questions, please do not hesitate to contact us through Uponor’s customer service department or by email at NASupport@uponor.com.
*UPONOR NORTH AMERICA includes the companies of Uponor NA Holding, Inc. and its subsidiaries.
Last Revised October 21, 2024
4813-1871-9145, v. 1